Request Information

We’re happy to send you whatever you need to help in your search for a vehicle. Just indicate how you would like to receive the information – by email, by traditional mail or as a phone call from one of our helpful representatives.

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Vehicle Information

The Parts Department at Fifth Avenue VW provides customers with a convenient online form for both ordering and inquiring about new automotive parts and accessories. Simply provide your vehicle's year, make, model and a description of the desired components, and we will search our inventory for the matching pieces. Should we not carry a certain item, please allow us to order it for you.

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Book a test drive

The thrill of owning a Volkswagen starts when you first get behind the wheel during a test drive. We’d love to help you with that. Call us today to take any of our vehicles out for a spin, including our impressive collection of used automobiles.

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Contact Us

If you any questions or suggestions, we’d love to hear from you. You can contact us right away, or request a call-back and we can get back to you by phone or email. At Fifth Avenue VW we're here to listen and assist you!"

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Book a Service

Please tell us your name, contact details, the package you're interested in and when you'd like to bring in your vehicle. We'll get back to you shortly to confirm your booking.

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Book a Service

Please tell us your name, contact details, the package you're interested in and when you'd like to bring in your vehicle. We'll get back to you shortly to confirm your booking.

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Initial qualification

  • Vehicle age
  • Vehicle mileage
  • Vehicle maintenance
  • Owner's/Warranty manuals
  • Keys
  • Vehicle integrity/history
  • Structural damage
  • Weather damage
  • Odometer

Road test

  • Engine
  • Automatic transmission
  • Shift lock
  • Manual transmission
  • Differential
  • Clutch
  • Steering
  • Steering wheel alignment
  • Suspension
  • Brakes
  • Parking brake
  • A/C system
  • Heater
  • Speedometer
  • Horn
  • Radio/antennae
  • Cassette & CD
  • Speakers
  • Wipers/washers
  • Wiper blades/arms
  • Cruise control
  • Excessive noise
  • Hot start/idle
  • Odometer

After road test

  • Cooling system
  • Battery charging
  • Battery cables
  • Ignition wires
  • Electrical system
  • V-belts
  • A/C compressor
  • Cooling fan
  • Washer reservoir
  • Engine oil
  • Power steering
  • Brake reservoir
  • Fuel system
  • Coolant


  • Dents, dings, scratches
  • Turn signal/marker
  • Emergency flashers
  • Antenna
  • Headlight lens
  • Headlights
  • Fog lights
  • Tail lights
  • High mount brake lights
  • Trunk/rear hatch
  • Spare tire, jack and tool
  • Cabrio top


  • Keys
  • Steering wheel
  • Doors/handles
  • Warning chimes
  • Window operation
  • Console
  • Side and back windows
  • Windshield
  • Seats/headrests
  • Seat heaters
  • Seatbelts
  • Air bags
  • Mirrors
  • Clock
  • Glove box
  • Instrument lights
  • Sunroof
  • Lighter/12V outlets
  • Dome, map, and visor lights
  • Door locks
  • Alarm system
  • Upholstery
  • Carpet/floor mats
  • Door panels
  • Headliner
  • Ignition switch
  • Warning lights
  • Onboard systems
  • Readiness code
  • ATF fluid


  • Wheels
  • Tires
  • Tread depth
  • Transmission
  • C/V joint boots
  • Axles/suspensions
  • Control arms/bushings
  • Engine
  • Shocks/struts
  • Brake system
  • Brake pad lining
  • Brake rotors/calipers
  • Exhaust
  • Steering rack
  • Hoses
  • Hydraulic pump
  • Underbody


  • Maintenance record
  • CD-changer
  • Paint touch-up
  • Condition

*Airbags are supplemental restraints only and will not deploy under all accident circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.


Sleep easy. Our 2-year/40,000 km* limited warranty has you covered.

And we're talking about a real warranty here, not just a maintenance contract. This means that protection covers the vehicle, and you won't be charged for any repair or service deemed necessary because of a broken or malfunctioning part covered by the warranty.

But don't take our word for it. You can check it out yourself and read about all the advantages of our Volkswagen certified pre-owned limited warranty below.


Under the Assurance Premium warranty, your vehicle is covered under the remainder of the manufacturer's limited warranty plus an additional 2-year/40,000 km basic warranty (whichever comes first) / Begins when the new vehicle limited warranty expires or upon the sales date of the Volkswagen Certified Pre-owned vehicle (whichever occurs later) / 2-year Roadside Assistance** / No deductible on covered repairs, which are: engine, steering, front and rear axles, manual transmission, electrical power supply, heating and air conditioning, ABS brakes, electrical systems, torque converter, differential, material or manufacturing defects (but not normal wear-and-tear, or damage to the appearance of the vehicle, tires or exhaust system). Includes the balance of the limited powertrain warranty, which is transferable along with any remaining limited warranty against perforation due to corrosion (balance of new vehicle warranty).

$150 warranty transfer (no charge in Quebec and Nova Scotia). Transfer fees are subject to G.S.T. as well as applicable provincial taxes and are the buyer's responsibility. The transfer comes into effect when Volkswagen Canada (Volkswagen Certified Pre-owned Vehicles Warranty Department) receives the name, address and telephone number of the new owner, along with the vehicle's complete identification number.

Repairs covered by the warranty can be done at any licensed VW Canada dealer.

Where to Get Guaranteed Service

Aside from the exceptions under "Emergency Repairs", all repairs covered by the limited warranty must be done by a Volkswagen dealer or at a licensed Volkswagen Canada service centre.

Emergency Repairs

In the event of an emergency, when it's impossible or unreasonable to drive or tow the vehicle to the nearest licensed Volkswagen dealer, Volkswagen will pay a reasonable amount of all covered repairs that are performed by a service centre other than a licensed Volkswagen dealer. For any emergency repairs performed by a service centre other than Volkswagen, you must keep all receipts, repair orders and replaced parts. A written declaration of the circumstances that prevented you from taking your vehicle to a licensed Volkswagen dealer should be attached to the receipts and repair orders provided by the service provider, and submitted to Volkswagen to support your reimbursement claim.

Mail this information to:

Volkswagen certified pre-owned Vehicle Warranty
777 Bayly St.W.
Ajax, ON L1S 7G7

Your Responsibilities

Of course, a few things do fall on your shoulders...

  • Normal wear and tear
  • Any alterations you make
  • Accidental damages
  • Regular maintenance (like oil changes) as outlined in the maintenance calendar recommended for the make and year of the vehicle

What isn't covered***

The Volkswagen certified pre-owned limited warranty does not cover:

  • Appearance, glass parts or fabric trim
  • Fees for parts and services incurred during regular maintenance
  • Replacement of filters, oil, lubricants or fluids (unless their replacement is included in the guaranteed service of a covered component)
  • Wheel alignment and balancing, brake and clutch adjustments, or any mechanical adjustment1 necessary due to normal wear and tear
  • Parts for normal wear and tear2
  • Tires (they may be covered separately by the tire manufacturer) and exhaust system
  • Installation equipment for the EuroVan Winnebago or any other non-authentic VW part
  • Cash allowance for a loan vehicle
  • Vehicles sold for commercial use (taxi, courier, limousine, etc.)
  • Damage due to a lack of maintenance, improper use or modifications
  • Damage due to improper repairs, the installation of equipment, accidents or fire
  • Damages caused by the environment
  • Maintenance service costs
  • Incidental or indirect damages, including loss of value to the vehicle, lost profits or gains, and expenses incurred for replacement transportation or lodging

Want even more coverage?

The Volkswagen Protection Plus™ extended warranty program3 has what you're looking for.

*Whichever comes first.

**Roadside Assistance in Canada is provided by Professional Dispatch Group.

***For more details, contact your dealer.

  1. 1. Adjustments include minor repairs that are not normally associated with parts replacement, like headlight adjustments.
  2. 2. Including, but not limited to, replacement of the clutch lining, plates, trim, brake pads and drums, timing belts, spark plugs, dust and pollen filter, clutch plate, ignition cable, distributor cap and rotor, points of ignition, automatic transmission oil filter, struts, shocks, strut bearings, batteries, exhaust systems, windshield wipers or blades, incandescent bulbs, fuses, worn seat covers, removable Cabrio top or any other worn upholstery or trim element due to normal wear and tear or deterioration; cleaning of cassette player heads and replacement of worn belts, hoses and scuff bands due to normal wear and tear.
  3. 3. Please note that the VW Protection Plus warranty only comes into effect after the expiry date of the Volkswagen certified pre-owned warranty

Get Your ePrice

It’s easy to get a price on a new or used vehicle from Fifth Avenue VW. Just fill out this form with details on the model you’re interested in and we’ll send you a price by email or by phone – your choice!

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Financing Made Easy

Provide us with your contact details and some information about your financing needs, and we’ll contact you at a convenient time to review your options.

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Financing Requirements

Award Winning Service at Fifth Avenue VW – Call Service Direct on (403) 204-6810

Our Fifth Avenue VW Service Department has been recognized by VW Canada with the 2011 Wolfsburg Crest Club Member Award – we are the only VW dealer in Alberta to receive this honour. It recognizes that the highest service standards have been met, or exceeded. We offer you top quality service and a host of other features that make us the clear choice.

VW Call Out banner Service Department

These are the things we do differently than our VW and Aftermarket competitors – it’s what sets up apart and makes us the best choice for unrivaled value and customer service!

With a greater than 95+% satisfaction rating from both our warranty and non-warranty customers, it’s time for you to make the switch to Fifth Avenue VW today.

VW Call Out h3Icon Service DepartmentCompetitive Policy

We will beat any competitors service or repair price by the same description using VW original parts in the local Calgary area.

VW Call Out h3Icon Service DepartmentNo Surprise Service Pricing

We guarantee that the prices quoted to you on the phone or at check-in for requested services and repairs will be the price at the end of your services.

We honour ALL VW warranties, no matter
where in Canada you purchased your VW!

Exceeding expectations

Our service department is ready to deliver the best experience ever.  Here are just some of the things our many satisfied customers have to say:


“Thanks for fitting me in on short notice. Tens all around!” Sandy C.

“I received excellent service and will be coming back.” Myrna C.

“I really like the drive-in location and the courtesy van driver.” Bill B.

“The service at Fifth Avenue has consistently outperformed others.” Dave C.

“I choose Fifth Avenue even though other dealerships are closer to me.” Lori S.

“You have amazing customer service!” Brandi O.

“Your advisors are friendly, knowledgeable and empathetic.” Shannon R.

We’d also like to provide you with some background information on your VW written by our service specialists, which you can read about in our blog.

img03 Service Department

Book a service

Please use our online booking form to contact our Service Department, or contact the Service Department directly on




Monday  7:00 am – 5:30 pm

Tuesday  7:00 am – 5:30 pm

Wednesday  7:00 am – 5:30 pm

Thursday  7:00 am – 5:30 pm

Friday 7:00 am – 5:30 pm

Saturday  8:00 am – 4:00 pm

Sunday – Closed



Talk to one of our specialists now.

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